Kingfisher HVHS Housing - Value for Money

Home |

	Housing Matters Newsletters Residents' Voice Newsletters Annual Report Financial Statements Board Members Tenant Satisfaction Survey Kingfisher Building Services LLP Our Policies Halcyon Property Services Equality & Diversity Our Values and Objectives How we are doing - Key Performance Indicators Value For Money Service Improvements - the last 12 months

	Contact Information Enquiries, Complaints and Compliments Report a Repair Contact your Housing Management Officer Getting involved with Kingfisher HVHS

Media Centre

	2010 News Releases 2009 News Releases 2008 News Releases 2007 News Releases

Your Home

	How to Pay Your Rent Allocations Choice Based Lettings Anti-Social Behaviour Development & Sales Energy Efficiency Advice Garages Housing Needs Register Form Market Renting/Key Worker Accommodation Planned Maintenance & Major Works Responsive Repairs Sheltered Housing Shared Ownership Sales Buying Your Home The Housing Management Team Mutual Exchange Information Leaflets Home Contents Insurance Tenancy Support

Residents

	Residents' Committee Resident Involvement TPAS Housing Jargon Buster Viewpoint Working in your Community Leaseholders' Handbook Shared Ownership Handbook How to get involved with Sovereign Kingfisher Kingfisher HVHS Residents' Handbook Summary of Leaseholder and Shared Owners Meetings Tenant Services Authority (TSA) Listening to our Customers What has been going on?

Working for Us

	Working for us How do I apply for a job Staff Benefits Work/Life Balance Equality & Diversity Vacancies Procurement Opportunities

Useful Links

You are here: Home About Us Value For Money

Housing Matters Newsletters

Residents' Voice Newsletters

Annual Report

Financial Statements

Board Members

Tenant Satisfaction Survey

Kingfisher Building Services LLP

Our Policies

Halcyon Property Services

Equality & Diversity

Our Values and Objectives

How we are doing - Key Performance Indicators

Value For Money

Service Improvements - the last 12 months

Value for Money

04/12/2009

We will review all our services and organise them to achieve improved service quality and/or reduced overall costs by 31/03/2010. Quote

What is Value for Money?

Value for Money (VFM) is the concept that is defined as the relationship between the following three headings:-

Economy relates to the cost of buying products or services.

Efficiency measures productivity or how much is gained from what is put in.

Effectiveness measures the impact of what has been achieved from both a quantitative i.e. a compliment or complaint from a resident and a qualitative perspective i.e. primarily concerned with the outcome for residents. It can also be the extent to which Sovereign Housing Group’s (SHG) objectives are met.

Excel Spreadsheet 2009-10 Efficiencies - Development (21 KB)

Excel Spreadsheet 2009-10 Efficiencies - Executive Area (21 KB)

Excel Spreadsheet 2009-10 Efficiencies - Finance (23 KB)

Excel Spreadsheet 2009-10 Efficiencies - HR (20 KB)

Excel Spreadsheet 2009-10 Efficiencies - IT (20 KB)

Excel Spreadsheet 2009-10 Efficiencies - Legal (37 KB)

Excel Spreadsheet 2009-10 Efficiencies - Operations (34 KB)

Excel Spreadsheet 2009-10 Efficiencies - Property Services (32 KB)

Excel Spreadsheet 2009-10 Efficiencies - Resident Involvement (20 KB)

Word Document Value for Money Strategy (93 KB)

PDF File HouseMark - 2009 (5277 KB)

Excel Spreadsheet HouseMark Benchmark Schedule 2008-09 (1607 KB)

Sovereign Kingfisher Housing Association, Saxon Court, Sarum Hill, Basingstoke, Hampshire RG21 8SR
A charitable Industrial & Provident Society Registered Number 30722R
Tenant Services Authority Registered No. L4541
Site developed by Odyssey Interactive

To view the PDFs on this site you will need the Adobe Acrobat Reader.